Cookie & Privacy Policy

When you use Innov8 Spaces guest internet or Wi-Fi network during your stay, the following terms apply in addition to our general privacy practices and cookie policy.

• Device information (e.g., IP address, MAC address, device type, operating system)
• Connection times and dates
• Amount of data transmitted and received
• Network diagnostic information (e.g., error logs)

We do not inspect the content of your communications, except as required for technical troubleshooting or if compelled by law.

• To provide you with internet access and maintain network performance
• To ensure network security and prevent misuse
• To comply with applicable laws and lawful requests from authorities
• To send marketing communications where you have explicitly opted in

Processing is carried out under the Protection of Personal Information Act (POPIA) on the basis of your consent, our legitimate interests in providing secure network services, and our legal obligations.

Connection and diagnostic logs are retained for a limited period necessary to fulfil the purposes described above, unless a longer retention period is required by law.

• With contracted IT and network service providers who support our Wi-Fi and are bound by confidentiality and data-processing obligations
• With law enforcement or regulatory bodies where required by law

Under POPIA, you may request access to your personal information, request correction, request deletion where legally applicable, and withdraw consent to marketing communications at any time.

We use appropriate technical and organisational measures (including encryption, firewalls, and access controls) to protect information collected over our networks. However, no public internet service is entirely secure; we recommend you take your own precautions (e.g., up-to-date antivirus, using secure website).

If you have questions about this policy or wish to exercise your privacy rights, please use the contact details provided on our website's contact page.