Booking Terms and Conditions
IMPORTANT: Please read these terms before confirming a booking. They contain cancellation charges, guest obligations, rules about damage and exceptional cleaning, and provisions that limit liability or require a guest to accept certain risks. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
| Items | Details |
| Legal entity | INNOV8 SPACES PTY LTD trading as Innov8 Spaces (“Innov8”, “we”, “us” or “our”) |
| Registration number | K2021589130 |
| Address | 7 Middle Road, Morningside, Sandton, South Africa |
| Telephone | 010 595 5700 (telephone) / 073 864 2027 (WhatsApp) |
| reservations@innov8spaces.co.za | |
| Website | https://www.innov8spaces.co.za |
| Effective date / version | 15 July 2026 Version 1.0 |
1.1 These terms apply to direct bookings made with Innov8 through our website, telephone, email, WhatsApp, reception or an authorised sales channel, unless a written agreement expressly states otherwise.
1.2 A booking is confirmed only when Innov8 issues a written booking confirmation and any required payment has been received or authorised.
1.3 The person making the booking confirms that they are at least 18 years old, are authorised to make the booking, and will ensure that all guests and visitors comply with these terms and the applicable house and building rules.
1.4 Where a booking is made through a third-party platform, the platform's terms may also apply. If there is a conflict concerning payment, cancellation or refunds, the terms expressly disclosed for that platform booking will apply to that issue, subject always to applicable law.
2.1 Rates are quoted in South African Rand per room or apartment for the stated period and include VAT where applicable, unless the quotation or booking confirmation states otherwise.
2.2 The booking confirmation will identify the accommodation, dates, occupancy, included services, taxes and charges. Optional services and amounts not included in the confirmed rate will be charged separately if requested or used.
2.3 Published rates and promotions may change for future bookings. The rate for a confirmed booking will not be increased, except for a tax, statutory levy or mandatory governmental charge introduced or changed by law and clearly communicated to the guest.
2.4 Images and floor plans are illustrative. Individual apartments may differ in layout, outlook, furniture or finishes while remaining materially comparable to the booked accommodation category.
3.1 Payment is due in the amounts and on the dates shown in the quotation or booking confirmation. Accepted payment methods are cash, Visa and Mastercard, subject to the channel and arrangements confirmed by Innov8. Cash should not be sent through the post or left unattended.
3.2 Visa and Mastercard payments may be processed by authorised third-party payment service providers. Payment-card details entered into a provider's secure environment are processed under that provider's security and privacy arrangements. Innov8 will process the customer and transaction information it receives as described in the Privacy Notice.
3.3 Never rely on an email, SMS or WhatsApp message that claims our banking details have changed. Independently verify any banking details or requested change by telephoning the number published on our official website. Innov8 is not responsible for payments made to a fraudulent account where the payer failed to take reasonable verification steps, except to the extent that the loss was caused by Innov8's own unlawful conduct or negligence.
3.4 Innov8 may cancel an unguaranteed booking if payment is not received by the stated deadline, after giving reasonable notice where practicable.
4.1 The guest is responsible for loss or damage caused by the guest, an occupant or visitor, excluding fair wear and tear. Recoverable amounts may include reasonable repair or replacement costs, exceptional cleaning, missing inventory, smoking remediation, lost keys, access cards or remotes, and call-out charges caused by a breach of these terms.
4.2 Before seeking payment, Innov8 will provide reasonable details of the claim and supporting evidence where reasonably available. The guest may dispute the claim by writing to info@innov8spaces.co.za within 7 calendar days of receiving notice.
4.3 Innov8 may recover proven reasonable loss, but will not impose a charge that is prohibited, punitive or unfair under applicable law.
5.1 Standard check-in is from 14:00 on the arrival date. Early check-in is subject to availability and must be agreed in writing. A charge may apply only if disclosed and accepted before the early check-in.
5.2 Each adult guest may be required to present valid identification. Innov8 may record identification details where reasonably required for security, building access, payment verification, legal compliance or the administration of the stay.
5.3 Only registered occupants may stay overnight. The maximum occupancy and visitor limit stated in the booking confirmation or property rules may not be exceeded without prior written approval and payment of any disclosed additional charge.
5.4 The principal guest remains responsible for the conduct of all occupants and visitors and for ensuring that minors are appropriately supervised.
6.1 Standard checkout is by 10:00 on the departure date. Keys, access cards and remotes must be returned as instructed.
6.2 Late checkout is subject to availability and must be approved in writing before the standard checkout time. No standard late-checkout charge is published in these terms. Any proposed charge must be disclosed and accepted before the late checkout is granted.
6.3 Innov8 may recover reasonable, demonstrable loss caused by an unauthorised late departure, subject to applicable law and the guest's right to dispute the amount.
7.1 The rate rules shown before booking and in the booking confirmation form part of these terms. A specially discounted or non-refundable rate may have stricter conditions, but those conditions must be clearly disclosed before payment.
7.2 Unless the confirmed rate states otherwise, a direct flexible booking may be cancelled without a cancellation charge if written notice is received at least 72 hours before the scheduled check-in time.
7.3 For a cancellation received less than 72 hours before scheduled check-in, Innov8 may charge up to 100% of the affected accommodation charges. The actual charge will be reasonable in the circumstances and will take account of the notice received, the nature and length of the booking, discounts granted, Innov8's ability to re-let the accommodation and relevant industry practice.
7.4 A no-show or failure to arrive on the scheduled arrival date without contacting Innov8 may result in cancellation of the remaining booking and a charge of up to the full affected accommodation amount, subject to the reasonableness requirements above.
7.5 Date changes, reductions in stay and extensions are subject to availability, rate differences and the cancellation rules applicable to the affected dates. Innov8 will not charge both a cancellation fee and an administration fee for the same loss unless the total is reasonable and separately disclosed.
7.6 Where the CPA prohibits a cancellation charge, including qualifying circumstances involving the death or hospitalisation of the person for whom the booking was made, Innov8 will apply the law. Supporting information may reasonably be requested.
7.7 Approved refunds will be submitted to the original payment method where practicable within 3–7 working days. Banking and payment-provider processing times after submission are outside Innov8's control.
8.1 If a guest leaves before the confirmed departure date, the unused portion will be treated as a cancellation. Innov8 may charge a reasonable amount under clause 7, taking account of whether the accommodation is re-let.
8.2 No charge will be imposed for services Innov8 failed to supply in accordance with the agreement, subject to any right to provide an appropriate remedy or comparable alternative under applicable law.
9.1 If Innov8 cannot provide the confirmed accommodation, it will, where reasonably possible, offer comparable or better alternative accommodation, arrange reasonable transport to the alternative if necessary, or refund the affected amount.
9.2 Where required by the CPA, Innov8 will also reimburse reasonable direct incidental costs caused by overbooking or overselling, unless a lawful defence applies or the guest unreasonably refuses a suitable alternative.
9.3 Alternative accommodation may be provided within another apartment or property managed by Innov8 or by a third party. The guest will be informed of any material change before accepting the alternative.
10.1 Accommodation may be used only for lawful residential accommodation purposes. Parties, events, commercial filming, unlawful activity and conduct that unreasonably disturbs neighbours or other guests are prohibited unless Innov8 gives prior written approval.
10.2 Smoking and vaping are prohibited inside accommodation and other designated non-smoking areas. A reasonable remediation charge of R2,500 may be imposed, together with proven additional loss where that amount is insufficient and the total remains lawful and reasonable.
10.3 Pets are not permitted unless expressly approved. Innov8 will consider assistance animals and reasonable accessibility arrangements in accordance with applicable law and operational feasibility.
10.4 Guests must comply with security, parking, waste, pool, gym, balcony and common-area rules communicated by Innov8 or the building management. Material rules will be made available before or at check-in.
10.5 Innov8 may require a person to leave, without a refund for services already properly supplied, where there is serious or repeated unlawful conduct, violence, threats, material property damage, unauthorised parties, or a substantial disturbance. Where appropriate, Innov8 will first give a reasonable warning and opportunity to remedy the breach.
11.1 Housekeeping is provided at the frequency stated in the booking confirmation. Guests must provide reasonable access at arranged times. Missed services caused by denied access may not be rescheduled without charge.
11.2 Innov8, the property owner, building management or an authorised contractor may enter on reasonable notice for housekeeping, inspection, maintenance, compliance or showing the unit where permitted. No advance notice is required in an emergency or where there is a reasonable belief of imminent harm, unlawful activity or material damage.
11.3 Guests must promptly report defects, leaks, hazards and damage and take reasonable steps to prevent further loss. Guests may not arrange repairs or deduct costs without prior written authorisation, except where immediate action is reasonably necessary to prevent serious harm.
12.1 The services included in the rate are stated in the confirmation. Electricity, water, internet, television, lifts, access systems and municipal services may be affected by outages, load reduction, maintenance or failures beyond Innov8's reasonable control.
12.2 Innov8 will take reasonable steps to restore or mitigate a material interruption. Any price reduction or refund will depend on the nature, duration and effect of the interruption and applicable law.
12.3 Guest Wi-Fi is provided on an "as available" basis. Guests may not use it unlawfully, infringe rights, compromise security, distribute malicious code, overload the network or interfere with other users. Access may be suspended for a reasonably suspected breach.
12.4 Guests should not transmit highly sensitive information over an unsecured network without appropriate protection. Innov8 may collect technical connection logs for network delivery, diagnostics, security and lawful requests as described in the Privacy Notice.
IMPORTANT RISK AND LIABILITY NOTICE: Parking areas, balconies, swimming pools, gyms, kitchens, electrical appliances and other facilities carry ordinary and, in some cases, serious risks. Guests must use facilities responsibly, follow displayed instructions, supervise children, secure doors and windows, and keep valuables appropriately protected. Please notify Innov8 immediately of unsafe conditions.
13.1 To the maximum extent permitted by law, Innov8 is not responsible for loss of or damage to personal property, vehicles or valuables caused by theft, third parties or circumstances beyond its reasonable control.
13.2 Nothing in these terms excludes or limits liability for gross negligence, wilful misconduct, death or personal injury where liability cannot lawfully be excluded, or any statutory consumer right or remedy.
13.3 Where Innov8 is legally liable, it will be liable for reasonably foreseeable direct loss proved to have resulted from its breach. Innov8 is not liable for indirect or consequential loss, loss of profit or business interruption except where such exclusion is prohibited by law.
14.1 A guest is responsible for reasonable losses, claims or costs caused by the guest's unlawful conduct, intentional act, negligence or material breach, including the conduct of occupants and visitors under the guest's control.
14.2 This clause does not require a guest to indemnify Innov8 for loss caused by Innov8's own gross negligence, wilful misconduct or breach of a non-excludable legal duty.
15.1 Innov8 processes personal information to quote, contract, take payment, administer access and the stay, provide services, maintain security, address incidents and meet legal obligations. Further details are in the Privacy Notice.
15.2 Booking confirmations, payment notices, access instructions, service updates and safety messages are transactional communications necessary to administer the stay and are not direct marketing.
15.3 Promotional email, SMS or WhatsApp messages will be sent only where permitted by POPIA. Marketing consent is optional, and a recipient may object or opt out free of charge.
16.1 Please raise a service concern promptly with reception so that Innov8 has a reasonable opportunity to investigate and remedy it. Formal complaints may be sent to info@innov8spaces.co.za.
16.2 The parties will first try to resolve a dispute in good faith. This does not prevent a consumer from approaching a competent consumer body, ombud, regulator or court.
17.1 These terms, the booking confirmation, the applicable rate rules and any expressly incorporated house rules form the agreement. If there is an inconsistency, the booking confirmation and specifically disclosed rate rules prevail for the commercial booking details, subject to law.
17.2 Innov8 may amend these terms for future bookings. The version accepted for an existing confirmed booking will continue to apply unless a change is required by law or agreed with the guest.
17.3 If a provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary without affecting the remaining provisions.
17.4 South African law governs the agreement. A person may use any court or dispute-resolution forum that has jurisdiction under applicable law.
Call Us
- T&C's
- Booking Terms and Conditions
- Website Terms of Use
- Privacy Policy
- Cookie Policy
- Whatsapp Communication & Marketing Notice